Contact Information
The General Medical Centre
Surgery Lane
Hartlepool
TS24 9DN
Phone: 01429 282600
Out of Hours information
If you need medical help outside of our surgery hours, telephone us on either 282600 or 282700 and listen to the answerphone message carefully. This will inform you of the correct service to contact which
will change depending on the time that you require the help.
Out of Hours Care
When We Are Closed (6pm – 8am on weekdays, all day Saturdays and Sundays weekends and Public Holidays) please telephone 111 who will put you in touch with the appropriate service.
In the case of urgent need, when the practice is closed, you can also call 111 to obtain advice. Your needs will be assessed and advice offered and / or arrangements made for you to see a doctor.
Urgent Care Centre
Your local Urgent Care Centre is open 24 hours a day, seven days a week including weekends and bank holidays. The address is University Hospital of Hartlepool, Holdforth Road, Hartlepool TS24 9AH.
Emergency Contacts
For emergencies between 8.00am and 6.00pm Monday to Friday, please telephone the surgery on 01429 282600. Weekends and out of hours care are now covered by the NHS 111 service.
If you require advice or assistance during this period, please telephone 01429 282600 and listen to the recorded message carefully.
111 is the direct number for the NHS 111 service. Calls to NHS 111 are free from both landlines and mobiles. However, if you have a severe or life threatening emergency you will still need to dial 999.
Complaints and Comments
The practice aims to provide a friendly and professional service to all patients. However, if
you have any concerns regarding any aspect of our service, please let us know. All of our
team are aware of the practice complaints procedure and will be happy to help you. In the
majority of cases, issues can be resolved quickly by speaking directly to the practice.
The Practice Manager is responsible for dealing with complaints. A member of the team can
make arrangements for the manager to contact patients to discuss any issues they may
have.
However, if local resolution with the practice does not satisfactorily resolve these issues,
you can contact Healthwatch Hartlepool on 0800 254 5552. The address for Healthwatch is
as follows; 1st Floor, Greenbank, Waldon Street, Hartlepool TS24 7QS. There is also a link
below for their website.
https://www.healthwatchhartlepool.co.uk/
If you do wish to make a complaint, you can either complain to the NHS service provider
directly as detailed above or to the commissioner of the service. This is the body that plans
and funds the service, in this case your local integrated care board (ICB).
You cannot complain to both.
If you want to complain to the commissioner of the service which is your local Integrated
Care Board, their contact details are as follows:
Website address: northeastnorthcumbria.nhs.uk/contact-us
Email: necsu.pccomplaints@nhs.net
Telephone: 0191 512 8484
Postal address:
Primary Care Complaints Team
North East and North Cumbria Integrated Care Board
Pemberton House, Colima Avenue
Sunderland, SR5 3XB
The Parliamentary and Health Service Ombudsman website also contains detailed
information on raising a complaint about any aspect of the NHS in England. Their contact
information is as follows; Citygate, Mosley Street, Manchester M2 3HQ
Telephone: 0345 015 4033
Website: https://www.ombudsman.org.uk/
You can find more information about giving feedback or making a complaint about an NHS
service on their website:
https://www.england.nhs.uk/contact-us/feedback-and-complaints/complaint/
Our Practice Manager is always happy to discuss any suggestions that patient's feel may
improve the services we offer. Availability is by telephone or appointment.
Administration
For any administration queries please use the following email address: nencicb-tv.hart-secretaries@nhs.net