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Repeat Prescriptions

Ways to order your repeat prescription

We have now introduced a dedicated prescription line which is open from 12.30pm to 3.30pm Monday to Friday. This line is strictly for orders only for patients aged 70 years and over who cannot order using any of our other ordering methods, for example coming to the surgery to hand in their slip, using our online services or ordering by email. 

It is preferable that you order your prescription by email or online via your own patient record. 

You may order repeat prescriptions by telephone, calling into the surgery, by Email or post. If you require a prescription urgently please make reception aware and we will try our best to arrange this for you.

You can order your prescription by:

  • Calling 01429 282600 between 12:30 and 3:30
  • Handing your completed repeat slip into the surgery
  • By email – nencicb-tv.hartmeds@nhs.net
  • Online – By either, SystmOnline or NHS App
  • By post – Please include a stamped addressed envelope
    (Please note – this method takes a little longer than 48 hours)

All repeat prescriptions will be ready for collection in 48 hours but please note that this does not include weekends.

Nominating a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • Online, on the NHS App or SystmOnline website where you order repeat prescriptions
  • In person 
  • Over the telephone
  • At any pharmacy that accepts repeat prescriptions

Prescription charges

Find out more about NHS prescription charges

For information on help paying for your prescriptions, please visit: Medical exemption certificates | NHSBSA

Questions about your prescription

If you have questions about your medicine or your prescription contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. 

NHS Medicines A to Z

Find a Pharmacy

You can follow the link below to find a pharmacy near you. Pharmacists are qualified healthcare professionals. They can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throat
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription. Many pharmacies are open until late and at weekends. You do not need an appointment. Most pharmacies have a private consultation room where you can discuss issues in private.

Find a pharmacy near to you

Repeat Dispensing Service

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

Please read more here

Electronic Prescription Service

If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time and trips to your GP.

Please read more here

Emergency Prescriptions

The Practice no longer provides emergency prescriptions. We ask that you do not ask staff to issue an emergency prescription. All staff have been told to refuse the request.

The practice procedure for prescriptions is to allow two working days.

If you are running low on medication, please contact 111. Ask 111 if they can provide an emergency supply. 

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.