You will be greeted in a friendly manner by reception and all of our practice team.
Confidentiality will be adhered to at all times.
The practice will offer a wide range of appointments.
Healthcare professionals at this practice will respect the right of patients to make or influence decisions about their care.
They will also promote the dignity and independence of patients. The practice will do this by establishing patient needs, preferences and decisions.
The clinicians will explain the outcomes of diagnostic tests and assessments in a way that you can understand so that you, the patient, can make informed choices; they will discuss and provide information about the available
care, treatment and support options so that you can make informed decisions.
The practice respects patients’ rights to take an informed risk and make decisions about their care (including self-care) whilst balancing this need for choice with safety.
The clinicians will give patients time to make decisions to the extent that the circumstances allow.
We will explain the likely effects of any new drugs and review your long term medication at agreed times.
The practice will provide and maintain premises which are clean, comfortable, safe and warm. A play area is provided.
We will promote training and development to ensure an excellent standard of service is delivered.
We expect you to extend the same courtesy and politeness to the practice staff that you expect to receive.
If patients are violent or abusive they will be removed from our practice list.
We will also have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to our staff and fellow patients.
We expect patients to attend their appointments on time and inform us in advance if they cannot attend.
If more than one family member needs to be seen then an appointment for each individual should be requested.
Patients only request urgent appointments if they genuinely cannot wait until the next routine appointment.
Home visits are made at the discretion of the GP; you may be requested to attend the surgery.
Out of hours services should only be requested when absolutely necessary.
We expect patients to value their health, maintain a healthy lifestyle and therefore minimise health risks.
Children should be supervised at all times by parents/guardians whilst on practice premises.
The building and car park has a no smoking policy.
Mobile phones should be switched off whilst on the practice premises.